The websites vicinavicina.com and vicinavicina.dk are published and operated by Vicina Vicina ApS, a Danish private limited company registered under VAT no. DK45392767, with its registered office at Store Kongensgade 55, 4. tv, 1264 Copenhagen, Denmark.

By accessing or using the websites, you agree to be bound by these Terms of Service.

Products & availability

All products displayed on our websites are subject to availability.
We reserve the right to change products and prices at any time without prior notice.

Orders

Your order is an offer to purchase our products. Once your order is placed, you will receive an order confirmation by email. The sale is considered final only after you receive a shipping confirmation from us.

We reserve the right to refuse or cancel any order for reasons including: limited stock, payment issues, or suspected fraud.

Prices & payment

All prices are displayed in your local currency and include Danish VAT. We accept the following payment methods: VISA, MasterCard, American Express, Maestro, MobilePay, Apple Pay, Google Pay, and PayPal. Payment will be charged once your order has been shipped.

Shipping & delivery

We ship to the countries listed on our website. Delivery times are estimates and may vary. We are not responsible for delays beyond our control.

Shipping costs will be shown at checkout before you complete your order.

Returns

You have the right to return your purchase within 14 days of receiving it, as described in our Returns & Exchanges policy.

Returned products must be unused, in perfect condition, and in the original packaging.

Return costs at the customers expense.

Liability

We do our best to ensure all information on our website is accurate. However, we cannot guarantee that product descriptions, images or prices are free of errors.

To the extent permitted by law, Vicina Vicina ApS shall not be liable for indirect damages, loss of profit, or data resulting from use of this website or products purchased.

Intellectual property

All content on vicinavicina.com and vicinavicina.dk, including images, text, logos, and designs, is the property of Vicina Vicina ApS or its partners. You may not copy, reproduce, or use this content without our prior written consent.

Complaints Procedure

If you wish to submit a complaint about a product or service, please contact us in writing at customercare@vicinavicina.com. We aim to respond to all inquiries within 5 working days.

If we are unable to resolve the issue together, you as a consumer have the right to bring your complaint to:

The Danish Dispute Resolution Centre (Nævnenes Hus)
Toldboden 2
8800 Viborg
Denmark

You may also use the European Commission’s Online Dispute Resolution platform here.

Governing law

These Terms are governed by the laws of Denmark.
Any dispute arising from them shall be subject to the jurisdiction of the Danish courts.

Contact

For questions, please contact: customercare@vicinavicina.com